Política de reembolso

Política de Devolução e Reembolso

Período de Devolução de 30 Dias We have a política de devolução de 30 dias, which means you have 30 days after receiving your item to request a return.

Critérios de Elegibilidade To be eligible for a return, your item must be in the same condition that you received it:

• Condição: Unused, with no more than [2 miles] on the odometer.

• Embalagem Original: Must be in its original factory packaging (including the crate/box and all internal protective materials).

• Completude: All accessories, chargers, keys, and manuals must be included.

• Comprovativo de Compra: A receipt or proof of purchase is required.

Como Iniciar uma Devolução (Autoatendimento) We’ve automated our return process for your convenience. You do not need to email us to start a request. Simply follow these steps:

1. Click the "Conta" icon on our website menu (or visit our login page).

2. Log in using the email address you used for your purchase.

3. Select the order and the items you wish to return, then click "Solicitar Devolução".

4. Once your request is submitted, our team will review it within 1-2 business days. If accepted, we will send you a return shipping label and detailed instructions on how to handle the battery and vehicle for transport.

Please note: Items sent back to us without first requesting a return through the portal will not be accepted.

Danos e Problemas Please inspect your Easingo tricycle immediately upon delivery. If the item is defective, damaged, or if you receive the wrong model, contact us at easingobike@gmail.com with photos/videos so that we can evaluate the issue and arrange a repair or replacement.

Taxas de Reabastecimento e Custos de Envio

• Non-Defective Returns: For "change of mind" returns, customers are responsible for the return shipping costs and a [15%-20%] restocking fee to cover the cost of inspection and repackaging.

• Defective Items: We will cover all shipping costs for confirmed manufacturing defects.

Itens Não Reembolsáveis We cannot accept returns for:

• Customized or personalized products (special orders).

• Gift cards or sale items.

• Items damaged due to customer misuse or improper assembly.

Reembolsos Once we receive and inspect your returned vehicle, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank to process the transaction.

Inicie sessão na sua conta